Aftersales Advisor at Grange - Birmingham

We are Grange ….

Grange has over 65 years of proud motoring heritage and is known for its association with the world's most prestigious automotive manufacturers, offering a premium experience that extends beyond the showroom.

Our dealerships are synonymous with high luxury and are strategically located across the UK, showcasing an impressive portfolio of brands, including Alpine, Aston Martin, Bentley, Corvette, INEOS Grenadier, JLR, Lamborghini, McLaren, Rolls Royce, and Triumph.

Grange is part of the Cambria Investment Holdings Group of Companies which includes Cambria Automobiles, Invicta, Motorparks and SOGO Mobility.

Join the journey #engageyourcareer

Becoming an Aftersales Advisor for Grange Aston martin Birmingham.

The perfect role for people who enjoy interacting with others using their own solution driven flair to ultimately deliver their unique world class experience, within the diverse and never boring…. Aftersales operation!

We are a progressive and innovative group who strives to deliver excellence to our associates. Our Aftersales Advisors have access to a fantastic bonus structure… fantastic opportunity to maximise your targets!

Looking after Our Associates…all the other perks!

• Salary up to £40K OTE dependent on age
• Performance related bonus scheme
• Associate Assistance Programme (inc. mental health and bereavement counselling, digital GP service, annual health check assessment, nutrition consultations, second medical opinion, helpline) …. which you can share with your partner and children (subject to conditions)
• Cycle to work scheme - the company operates this scheme to support our associate’s health and wellbeing and our focus on the environment.
• 23 days annual leave – for all associates plus the 8 bank holidays.
• Long Term Service awards and Annual Associate Recognition awards – these awards are for our fantastic associates as a recognition initiative.
• Associate discounts for MOTs, parts, service, and sales - associates have access to some amazing discounts…not forgetting our associate family discount too.
• Gym, health, and wellbeing discounts
• Vehicle flexi-lease affinity scheme with SOGO Mobility – this offer is available to all associates.
• Life insurance benefit – is provided to every associate after 3 months service.
• Annual associate engagement survey

It’s all about you…turn the ordinary into the extraordinary!

You are an ambitious and confident individual who thrives to deliver a personalised and unforgettable guest experience and hit your targets with your own unique style!

You can deliver an empathetic approach with all guests.

You have at least 2 years’ experience in a customer service environment with the passion and drive to match!

You are confident on the computer, with a high level of ability to deliver on processes and compliance requirements. With exceptional organisational skills.

You have a ‘Full Clean UK Driving Licence’.

What does a normal day look like?

A normal day is always different from both yesterday and tomorrow!

It is a role of variety, autonomy, and diversity.

• Be the liaison between the Guest and the Workshop….making sure it all happens smoothly!
• Talking to guests about all faults, repairs, and the solutions available to them
• Actively promoting products or services to guests as appropriate
• Taken lead on ensuring that all computerised records are accurate, up to date and clear.
• Uses skill to support guests who are dissatisfied with any matters relating to the Service operation, and develop and deliver a solution drive approach
• Playing a key role in the day-to-day operation of the business as a whole

A successful Aftersales Advisor will always deliver a world class service, with professionalism and integrity. With a work pattern which encompasses the fantastic opportunities presented on a Saturday, on an agreed rota arrangement.

We are at the top of our game…

Don’t just take our word for it…visit www.grange.co.uk/careers to hear all about working for us!

Grange and Cambria Automobiles are an equal opportunities employer.

Your data will be held in line with the General Data Protection Regulations 2018.

For further information please review our Data Privacy Notice at www.cambriaautomobiles.com