Service Manager at Grange - Tunbridge Wells

We are Grange Motors…

Grange Motors has over 65 years of proud motoring heritage dealing with marque manufacturers to deliver motoring excellence and trust to tall our visiting guests.

We are a progressive and innovative group who strives to deliver excellence to our associates.

Grange Motors is part of the Cambria Investment Holdings Group of Companies which includes Cambria Automobiles, Grange Motors, Invicta Motors and SOGO Mobility.

Join the journey #engageyourcareer.

Becoming a Service Manager at Grange Motors Bentley & Lamborghini Tunbridge Wells…

Our management roles are perfect for leaders in their field, who want the freedom to grow their style, customer relationships and people skills. Working with experts in the industry; developing to progress their careers or to become a master in their field.

We are a progressive and innovative group who strives to deliver excellence to our associates.

Our managers have access to an exceptional bonus and commissions scheme… a fantastic opportunity to maximise their earnings!

Looking after Our Associates…all the other perks for the role of a Service Manager!

• Competitive salary up to £40K plus
• A highly competitive bonus scheme up to £35K OTE!
• Associate Assistance Programme (inc. mental health and bereavement counselling, digital GP service, annual health check assessment, nutrition consultations, second medical opinion, helpline)….which you can share with your partner and children (subject to conditions)
• Cycle to work scheme - the company operates this scheme to support our associate’s health and wellbeing and our focus on the environment.
• 23 days annual leave – for all associates plus the 8 bank holidays.
• Long Term Service awards and Annual Associate Recognition awards – these awards are for our fantastic associates as a recognition initiative.
• Associate discounts for MOTs parts, service, and sales - associates have access to some amazing discounts…not forgetting our associate family discount too.
• Gym, health, and wellbeing discounts
• Vehicle flexi-lease affinity scheme with SOGO Mobility – this offer is available to all associates.
• Life insurance benefit – is provided to every associate after 3 months service.
• Annual associate engagement survey

It’s all about you…turn the ordinary into the extraordinary!

You are an ambitious and confident individual who thrives to deliver a personalised and unforgettable guest experience and hit your sales targets with your own unique style!

You have at least 2 years’ experience within the motor trade in a service management or senior advisor role and are now looking to progress your career. You must have the passion and drive to match!

You are confident on the computer, with a high level of ability to deliver on processes and compliance requirements.

You have a ‘Full Clean UK Driving Licence’.

What does a normal day look like?

A normal day is always different from both yesterday and tomorrow!

It is a role of variety, autonomy, and diversity.

· Recruit, motivate, develop and retain an aftersales team

· Drive the business to achieve the budgeted levels required.

· Manage all enquiries coming into the department.

· Deal with any issues that may arise within the dealership.

· Be the liaison between the Guest and the Workshop….making sure it all happens smoothly!

· Talking to guests about all faults, repairs, and the solutions available to them

· Actively promoting products or services to guests as appropriate

· Taken lead on ensuring that all computerised records are accurate, up to date and clear.

· Uses skill to support guests who are dissatisfied with any matters relating to the Service operation, and develop and deliver a solution drive approach

· Playing a key role in the day-to-day operation of the business as a whole

A successful manager will always deliver a world class service, with professionalism and integrity.

We are at the top of our game…

Don’t just take our word for it…visit www.grange. co.uk/careers to hear all about working for us!

Grange Motors and Cambria Automobiles are an equal opportunities employer.

Your data will be held in line with the General Data Protection Regulations 2018.

For further information please review our Data Privacy Notice at www.cambriaautomobiles.com